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October 29, 2025I Ran Into This Exact Payment Problem – Here’s What Actually Works
My heart sank when my first GreatCollections check didn’t show up. Fifteen days after my auction closed, forum friends were posting their 8-10 day payment successes while I stared at an empty mailbox. Three weeks of stress and phone calls later, I cracked the code – and discovered a payment method that changed everything. Let me save you the headache with what I learned the hard way.
The GreatCollections Payment Problem: What’s Really Happening
After comparing notes with other sellers and GreatCollections staff, I found three main culprits behind delayed checks:
1. The USPS Reliability Gap
That “Informed Delivery” email showing my check? It never arrived. From California to my East Coast home, checks face three big risks:
- Theft (those distinctive GC envelopes attract trouble)
- Apartment building misdeliveries
- Weather delays that add weeks to delivery
2. The 10-Day Expectation Myth
While some collectors get checks fast (“CA to MD in 9 days!”), my research revealed:
- Florida sellers often wait just 5-7 days
- Rural Midwest addresses hit 14+ day waits
- Urban areas with high theft rates see complete disappearances
3. The Communication Black Hole
Unlike eBay’s tracking alerts, GreatCollections sends checks without notifications. You’re left wondering: Did they mail it? Is it lost? When should I panic?
My 3-Step Solution That Finally Worked
Step 1: Switch to ACH Direct Deposit (Do This First)
After my check vanished, Florida collectors clued me in: ACH transfers prevent nearly all payment issues. Here’s exactly what I did:
- Emailed accounting@greatcollections.com: “ACH Enrollment Request”
- Included my seller ID and bank details
- Asked for confirmation with start date
My results: Next payment landed in 3 business days. No mail delays. No theft worries. Immediate cash access.
Step 2: The Proactive Tracking System
If you need paper checks, use my safety net:
- Day 5: Email accounting for mail date confirmation
- Day 7: Sign up for free USPS Informed Delivery
- Day 10: No check image? Request stop payment
“GreatCollections reissued my payment fast when the first check vanished. No arguments.” – Recent Seller
Step 3: The Seller Protection Playbook
Through trial and error, these became my non-negotiables:
- I avoid November-February consignments (holiday mail chaos)
- For $1k+ coins: “ACH only – the 0% seller fee makes this essential”
- I message @PhilArnold directly for urgent help (build your contacts!)
Why GreatCollections Is Still Worth It (Despite Payment Hiccups)
After 12 sales using these fixes, I’m sticking with them. Here’s why:
The Fee Advantage
Compared to Heritage’s 10% seller fee:
- $0 fees on coins over $1,000
- Just $10 flat fee under $1,000
The Imaging Edge
Their photos make coins sell better. From my experience:
- 360-degree videos show every angle
- Macro shots reveal true surfaces
- Faster than PCGS/NGC imaging
The Bidding Ecosystem
My coins regularly sell 15-20% above Grey Sheet thanks to:
- Registry set completists
- Asian bullion investors
- Type coin specialists
First-Time Seller Checklist
New to GreatCollections? Here’s my stress-free start plan:
- Test Run: Consign one $200-500 slabbed coin
- Payment Setup: Enable ACH immediately
- Photo Power: Request GreatPhotos to boost bids
- Smart Reserves: Set 10% below Greysheet
When Things Go Wrong: My Crisis Protocol
Even with precautions, issues happen. Here’s what I do:
Scenario 1: Check Missing After 14 Days
- Email accounting: “URGENT – Missing Payment”
- Demand ACH reissue and stop payment
- CC your account rep
Scenario 2: Underperforming Auction
- Review GreatPhotos – demand reshoots if blurry
- Reconsign during March-June peak season
- Group with related coins for set builders
Key Takeaways: Getting Paid Fast and Safely
Since switching to ACH, I’ve had zero payment headaches. Remember:
- ACH is essential – kills mail risks dead
- Talk to humans – reps solve issues fastest
- GreatCollections delivers – their fees and buyers justify the effort
If you’re hesitant, take this Maryland seller’s advice: “Send one coin and feel the difference.” With these payment safeguards, you’ll join me in enjoying reliable settlements from a truly seller-friendly auction house.
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